Service Desk Officer

Service Desk Officer

Our client is currently looking for a service desk officer to join their team.

Responsibilities:

  • Join the service desk team which acts as a gateway to all support requests across selected companies
  • It serves as a Single Point of Contact for support related requests for both internal and external customers
  • Working within a team, required to professionally interact with the customer by following Incident Management protocols closely linked to ITIL guidelines
  • Expected to provide effective support through various technologies such as instant messaging, remote connection, 
    email and telephone to assist the customer in resolving the issue at Service Desk level (Level 1)

Requirements:

  • Experience in customer support (ideally Business to Business).
  • Relevant qualification or certification, have a background of customer service experience preferably with experience working within ITIL guidelines or ITIL Foundation