Software support

Software support

Our client in the development industry is currently looking for a software support to join their team.

Responsibilities: 


  • Inform customers how en when issues are resolved
  • Working in a team for 24/7 worldwide coverage
  • Diagnose and resolve our corporate clients technical issues
  • Building personal relationships with customers
  • Escalate issues to our development team
  • Convey customer feedback to product development staff


Requirements:

  • A high level of written and spoken English
  • Good customer service and the ability to manage high profile customers well under pressure
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • Have a good understanding of basic networking protocols
  • Be a quick learner and self-starter
  • Have a good sense of humour
  • Knowledge with Hyper-V and/or VMware virtualization platforms
  • Experience as a network/system administrator or Technical Support representative
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
  • Knowledge/experience with Microsoft VSS