Retention Agent

Retention Agent

Our client is currently looking for a Retention Agent.

Responsibilities:
  • Develop strategic account and portfolio plans work with assigned team
  • Build solid relationships and trust with clients and improve business over the phone
  • Bring sales experience along with industry insights
  • Exceed client expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues
  • Ability to quickly respond to client requests
  • Strong problem solving
  • Meeting and exceeding set daily retention targets
  • Liaising with dormant clients and converting them into active ones
Skills and Experience Required:
  • Fluent in Spanish/Italian/Swedish
  • Proven track record of exceptional performance, high productivity and meeting deadlines
  • Flexibility to maintain focus through change and thrive in difficult situations
  • Excellent written and verbal communication
  • Presentation skills
  • Proven ability to work under pressure and multi task
  • Ability to build ongoing relationships
  • A strong personality with a substantial experience in the same role 
  • Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world
  • Experience with focus on Sales/Account Management
  • An Asset: Bachelor’s degree preferably in Economics/Finance
  • An Asset: Previous experience in working with revenue generating targets