NOC Engineer

NOC Engineer

Our client is currently looking for a NOC Engineer.

Responsibilities:

  • Proactive monitoring of all production networks, servers, applications and services
  • Provide timely response to all incidents, outages and performance alerts
  • Categorize issues for escalation to appropriate technical/operational teams
  • Perform basic troubleshooting and operational tasks such as deployment of patches and script execution
  • Single-Point-of-Contact for all communication in relation to production issues
  • Manage, maintain and improve ticketing system and surrounding processes
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Other duties / projects assigned by management
  • Participate in a 24/7 shift rotation schedule being; day, night, rest, off

Skills and Experience required:

  • Experience working in a 24×7 mission critical environment
  • Basic system administration skills on Linux and Windows Systems
  • Basic database administration skills (SQL)
  • Basic network troubleshooting skills
  • Ability to work on multiple tasks simultaneously and prioritize
  • Excellent interpersonal and communication skills
  • Willing to work shifts including weekends, in a 24/7/365 NOC environment
  • Previous experience in the gaming industry will be considered as an asset