IT Support Officer

IT Support Officer

Our client in the Finance sector is currently looking for a IT Support Officer to join their team.


  • Troubleshooting user issues using a variety of support tools including remote administration on workstations, laptops and virtual desktops
  • Assist users with internal and mainstream applications including Microsoft Office and Quickbooks.
  • Carry out Windows Domain Active Directory and Google Apps for Work administration tasks
  • Following defined processes in terms of incident logging and ticketing ensuring tasks are completed and resolved within agreed service levels.
  • Tracking issues with vendors and providers to successful completion
  • Managing system backups and data recovery operations
  • Handle workstation, laptop and server operating system patching
  • Provide feedback for continuous improvement of the incident tracking process
  • Provide regular status updates to the IT Technical Manager and the IT Operations team
  • Assist with emergency support


  • Proven hands-on experience in specifying / troubleshooting / configuring user and customer IT issues – 1 year in a similar role.
  • Sound knowledge of:
    o Windows Operating systems, including Active Directory and Group Policy maintenance
    o Networking and TCP/IP
    o User Administration
  •  Basic knowledge of:
    o Linux server administration
    o VMware vCentre management
    o Citrix XenApp
  • Diploma level or equivalent in IT related subjects required as a minimum
  • A good team player 
  • Courteous and enjoying working with people
  • Flexible in providing occasional on-call out of hours support (against payment)
  • Has good verbal and written communication skills in the English language
  • Able to work under pressure and shifting priorities