IT Support Executive

IT Support Executive

Our client in the Hospitality industry is currently looking for a IT Support Executive to join their team.

Responsibilities:
  • Acts as a first line of support to end users (company’s employees)
  • Identify potential changes and system improvements
  • Ensure that work is carried out within agreed service levels and in accordance with department’s procedures and guidelines
  • Document technical issues and solutions for future requirements
  • Installing, diagnosing, repairing, maintaining and upgrading hardware / equipment
  • Supporting and maintaining the company’s desktops, printers, copiers, telephones and security systems

Requirements:

  • Excellent customer service in face-to-face, telephone or electronic interaction 
  • Good communications skills, problem-solving
  • Knowledgeable on WAN/LAN configuration, security and monitoring tools
  • Knowledge of common telecommunication solutions, VOIP systems and CCTV
  • Strong knowledge of Microsoft IT operating systems and Office applications
  • Excellent communication skills
  • Willingness to learn and work on other IT related jobs
  • Organizational and time management skills
  • Be able to work well in a team, as well as individually, with limited supervision
  • Be proactive, take initiative, work well under pressure and demonstrate attention to detail
  • Previous experience in delivering training will be considered an asset