Assistant Human Resources Manager

Assistant Human Resources Manager

Our client is currently looking for an Assistant HR Manager. Under the general guidance and supervision of the Human Resources Manager, and within the limits of the established hotel policies and procedures, providing a professional and caring personnel service to all management and staff and ensures day to day personnel activities are achieved.


  • Assists in the responsibility for the welfare and development of all employees
  • Interacts with Union representatives if applicable
  • Liaise with individuals outside the hotel including, but not limited to ; employee benefits representatives, schools, colleges and universities, government officials, and other members of the local community
  • Assists in ensuring all policies and procedures are in line with current legislation and keeps abreast of current trends and practices in the personnel field
  • Assists with the communication of information affecting employer-employee relations, employee activities and hotel policies and procedures
  • Contributes to the development of the departments’ goals, business plan and budget
  • Assists in the maintenance and review of personnel policies, procedures and practices, updating and/or recommending improvements as appropriate
  • Assists in the preparation of periodic reports for management’s use in accordance with corporate and government requirements
  • Maintains and updates manual and computerized employee records, legal documents, policies and procedures and other personnel matters
  • Prepares and submits periodic reports, including payroll reports
  • Maintains and updates files on employee records, legal documents and other personnel matters, efficiently and confidentiality
  • Maintains effective communications at all levels of management and staff
  • Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels
  • Assists in developing and implementing recruiting and screening systems and procedures in order to attract best qualified candidates for position vacancies
  • Ensures that all new employees attend the hotel’s induction program
  • Ensures that all employees are given on-job training and that records are kept
  • Assist in the delivery of the general training programs including the Company Induction
  • Monitors the administration of the Performance Appraisals and acts in an advisory capacity to hotel department heads on the process
  • Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas
  • Counsels hotel personnel as needed in areas such as career planning, training and development, employee/personal relations and legal issues related to personnel
  • Participates in implementing programs to ensure employee security and safety
  • Ensures all staff facilities are maintained in good order and cleanliness
  • Assists in dealing with all problems relating to individuals in an understanding, caring and confidential manner
  • Ensures all staff are aware of company benefits and make these available
  • Has a thorough knowledge of the hotel’s Evacuation Plan and is prepared to implement assigned tasks during emergencies, such as fires, power outages and bomb threats
  • Be aware of the hotel’s conservation of energy saving policies
  • Meets any requests by the Human Resources Manager or the General Manager
  • Comply with Company Grooming Standards
  • Comply with Time and Attendance Policies
  • Actively participate in training and development programs and maximize opportunities for self-development
  • Demonstrate service attributes in accordance with industry expectations and company standards including:
    • Being attentive to Employees
    • Accurately and promptly fulfilling Employee requests.
    • Anticipate Employee needs
    • Maintain a high level of knowledge which affects the Employee experience
    • Demonstrating a ‘service’ attitude
    • Taking appropriate action to resolve Employee complaints
  • Demonstrate understanding and assist to maintain awareness of all policies and procedures relating to Health, Hygiene and Fire Safety
  • Be aware of the hotel’s conservation of energy saving policies
  • Co-operates with the team and members of management and be supportive and loyal to the company
  • Meets any other request given by the Human Resources Manager or General Manager

Experience & Skills

4 year degree or equivalent experience in similar position.

  • Leadership skills and team-oriented thinking
  • Strong problem solving, decision making and financial analysis skills
  • Ability to communicate clearly and effectively in all situations
  • Strong organizational skills with the ability to multi-task