Customer Support Team Leader (Norwegian Speaking)

Customer Support Team Leader (Norwegian Speaking)

Our clients in the finance industry are currently looking for a customer support team leader (Norwegian speaking) to join their team.

Responsibilities

  • Supervising the operational support for customers’ service related activities 
  • Supervising the processing of help desk support to Ferratum customers
  • Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
  • Developing, working with and updating customer data 
  • Being in charge for support reporting operational area, including KPI’s reports
  • Providing specialised training for the new employees
  • Constantly updating Customer Service manuals 
  • Answering questions regarding the Company’s products and services
  • Customer relationship building
  • Providing superior customer service in a professional and friendly manner
  • Maintaining a high level of knowledge about the Ferratum’s products and services, and ensuring customers are provided with accurate information
  • Attending to customers in an orderly manner to ensure a positive customer experience
  • Identifying selling opportunities as per customer needs
  • Adhering to all Ferratum’s policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Record keeping as per requirements and Ferratum’s policies and standards
  • Ensuring accounts are opened according to Ferratum’s product and service guidelines
  • Sharing knowledge and experience with other team members and the provision of support as and when needed
  • Demonstrating a positive attitude, adaptability, flexibility, and punctuality
  • Performing any other duties that may be assigned from time to time
  • AML checks

Requirements: 

  • Excellent interpersonal skills
  • Previous experience in a similar role would be desired but not a must
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint) 
  • Fluent in both English and Norwegian language oral and written. Additional languages will be a benefit
  • Strong communication skills, both verbal and written
  • Team player and customer oriented