Customer Support Officer (Spanish Speaking)

Customer Support Officer (Spanish Speaking)

Our client in the finance industry are currently looking for a customer support officer (Spanish speaking) to join their team.

Responsibilities: 

  • Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services
  • Ensure that bank accounts are opened according to the bank’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application
  • Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analysing the customer’s needs
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests
  • Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Assistance with gathering of data/information for the Bank (via phone, e-mails and chat)
  • Providing support with invoicing
  • Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Other related ad hoc duties that may be assigned by the Bank from time to time

Requirements:

  • Previous working experience in a similar environment
  • Fluent in Spanish and English oral and written. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons