Customer Support Officer (Bulgarian Speaking)

Customer Support Officer (Bulgarian Speaking)

Our clients in the finance industry are currently looking for a customer support officer (Bulgarian Speaking) to join their team.

Responisbilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
  • Ensure that company’s accounts are opened per the company’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to any of the company’s products
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analysing the customer’s needs
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Cancelling and temporary / permanent blocking of cards on customer request
  • Assistance with gathering of data/information for the company (via phone, e-mails,  chat or any other agreed communication channel)
  • Providing support with invoicing
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Other related ad hoc duties that may be assigned by the company from time to time

 

Requirements:

  • Previous working experience in a similar environment
  • Fluent in both English and Bulgarian oral and written. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons