Contact Centre Agent

Contact Centre Agent

Our client in the Aviation and Telesales industry is currently looking for a Contact Centre Agent to join their team.

Responsibilities :

  • Handle incoming and outgoing telephone calls 
  • Provide assistance to customers needs and resolve problems
  • Process all calls timely, accurate and courteous
  • Complete all related documentation and data entry to a high standard
  • Provide options, possibilities and choices for customers
  • Adhere to the companie's quality parameters, procedures and policies
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services and system(s)
  • Be sure to comply with all the Company’s client’s business processes, policies and legislation requirements
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties
  • Engage in any other project or duty which the Company might assign from time to time

Requirements:

  • Good command of written and spoken English and German
  • Previous experience in Customer service role
  • Excellent communication and telephone skills
  • Organized and responsible
  • Works well under pressure to achieve targets
  • Able to work flexible hours including weekends
  • Computer literacy