Call Centre Agent

Call Centre Agent

Our client in the ICT industry is currently looking for a Call Centre Agent to join their team.

Responsibilities: 
  • Make phone calls and help customers with their concerns
  • Resolve incoming customer queries and complaints
  • Perform all related documentation and data entry on a high standard and within specified time parameters to ensure call availability
  • Ensure that the provision of excellent customer service levels are maintained and exceeded
  • Ensure that the company's quality parameters, procedures, and policies are adhered to
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels
  • Be sure to comply with all the Company’s clients business processes, policies and legislation requirements
  • To handle all client and customer contacts in line with our clients defined standards, whilst keeping customer and company details completely confidential from external and third parties
  • Engage in any other project or duty which the Company might assign from time to time
Requirements:
  • Good communication skills
  • Excellent English skills