CRM Development Specialist

CRM Development Specialist

Our client in the Finance industry is looking for a CRM Development Specialist to join their team.

Main Duties :

  • Liaise with all FIM businesses
  • to understand their CRM views and CRM development needs
  • to prepare comprehensive development strategy
  • to prepare and coordinate comprehensive Business Requirements Documents
  • Manage and facilitate CRM usage through
  • CRM training
  • usage business initiatives
  • effective CRM queries management
  • enhancing CRM further
  • Assist the management of change in the business area through teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment
  • Assist in projects of development , efficiency and governance of the business and enhance customer service
  • Contribute to overall performance management, learning and development to ensure high level of engagement and competence, a motivated work environment to maximise employee contribution to business performance
  • Develop the required policies, procedures and controls covering all areas of business activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that FIM delivers best in class services, products and innovation whilst safeguarding the bank

 

 

Main Requirements:

  • Experience: Minimum 5 years Banking / Financial Services experience
  • Qualifications:  Graduate
  • Technical Competencies: CRM platforms, Processes and Projects Management, Business Intelligence, Controlling and Administration, IT background
  • Behavioural Competencies: Accelerate Organisational Growth, Drive a High Performance Culture, Communicate & Collaborate for Success, Build Sustainable Customer Relationships