Technical Services Project Manager

Position: Technical Services Project Manager

Location: Malta

Technical Services Project Manager is the Manager of the Technical Services team, working on implementing technical best practices with clients and third parties. The Technical Services Manager main responsibility is to ensure clients have the best possible technical implementation and technical support. This includes providing architectural and technical guidance to product development and Technical Support. Ensuring sound engineering design, process and quality practices are followed. Liaise with CTO and take ownership of projects and processes and provide project planning & reporting to the Management Team. Ensure sound security and quality assurance practices are followed. Manage and leading a young team of .net developers.

Key Responsibilities

• Be the main point of contact for the Technical Services Team and working closely with the Client Services Team - keeping the Client Services Team fully informed of the status of items the Technical Services Team are doing.

• Creates development and setup tasks for the Technical Services Team to get items agreed with a client accomplished.

• Documents solutions that go in quotes and Statements Of Work.

• Works closely with the Product Development Manager to make sure that the tasks of support, of development, of client set up are done correctly and on time.

• Work closely with the executive team to define product direction. This includes in-depth engineering
analysis of networking equipment, networking software, and network monitoring and management software.
Work closely with management to ensure development meets or exceeds customer requirements.
This includes ensuring that product designs are well document and communicated.

• Provide sound decision making for software engineering and product development, sensitive to the
constraints and needs of the business

• Drive overall architecture, security and certifications of software products

• Ensure, and create as needed, software engineering processes, practices and operations to ensure
reproducible development and high quality, while keeping costs under control

• Engage in hands-on, in-depth analysis, review and design of the software, including technical review
and analysis of source code.

• Provide employee development and teambuilding

• Provide employee coaching and mentoring

• Drive hiring, corrective action and terminations (with HR involvement) for Technical Services team

 

Experience

Extensive experience with developing and delivering commercial/enterprise software required.
• BS Computer Science or BS EE required. MS preferred.
• 5 Years software architecture and engineering required.
• 5 Years project management experience required, including experience managing development teams.
• Strong work ethic – someone who loves to deliver great work and takes great pride in professionalism, responsibility, and proactive-ness.
• Able to direct, manage and motivate a growing team.